SURGE CONVERSIONS.
INCREASE AOVS.
REDUCE RETURNS.

Immerss is a 1-1 virtual co-shopping platform that enables online shoppers to connect directly with a sales associate, product expert, or brand ambassador through video, voice, or chat. The platform allows associates to guide customers through product recommendations, sizing advice, and purchase decisions in real-time, offering a personalized shopping experience.

Immerss is designed to integrate seamlessly with most e-commerce platforms. It works through a simple widget or link embedded on your product pages, allowing customers to initiate a connection with a sales associate easily. Our team provides support to ensure smooth integration and minimal disruption to your workflow.

Yes, Immerss allows for customization to match your brand's look and feel. You can tailor the interface, messaging, and even the types of support offered to ensure that the experience aligns with your brand's values and customer service goals.

Immerss is ideal for merchants selling higher consideration products that benefit from personalized guidance, such as fashion, beauty, electronics, furniture, and luxury goods. It works best for products where fit, features, or quality are important and where shoppers may have more questions before making a purchase.

The Immerss Digital Clienteling Tool is available on both iOS (iPhone) and desktop platforms. This flexibility allows your team to use the tool from their mobile devices while on the sales floor or from a computer when managing customer interactions in a more comprehensive, desktop environment.

Every communication with customers — whether via text, voice, or video — is logged in real-time within the system. Managers can access detailed reports on the frequency, quality, and results of each interaction. They can also review individual associate engagement, providing feedback and ensuring that customer service standards are being met. This data is valuable for performance evaluation, training, and identifying areas for improvement.

Live Event Shopping is a new way for merchants to engage with customers in real time through live streaming. During these events, businesses can showcase products, answer questions, and offer exclusive deals, all while viewers can shop directly from the stream. It combines the excitement of live video with the convenience of e-commerce, providing an immersive shopping experience.

With Immerss, merchants can easily set up and host live shopping events. Simply select your products, set up your stream, and go live! Viewers will be able to watch your event, interact with you via live chat, and purchase products in real time without leaving the stream. Product links are tagged within the livestream, so customers can click and buy directly, creating a seamless shopping experience.

No special equipment is required! You can host your live event using your smartphone, webcam, or any camera that can connect to your computer. Immerss is designed to be simple to use, and we offer an easy-to-follow setup guide to get you started, whether you’re broadcasting from a professional studio or your own home.

Immerss is an AI-powered live sales software designed to assist online merchants by automating sales inquiries, offering product recommendations, and engaging customers in real-time. The AI bot speaks in the brand’s voice and tone, providing consistent, personalized support across all customer interactions. It can also seamlessly transfer conversations to live associates when necessary.

Immerss automatically scrapes the relevant product information from your website, including descriptions, pricing, features, sizes, and common FAQs. The AI uses this data to understand your product offerings in detail, allowing it to provide accurate and personalized product recommendations while speaking in your brand's voice.

While Immerss can handle many common sales questions and product recommendations automatically, it is not meant to fully replace human associates. The AI can manage routine inquiries and assist with basic interactions, but it can seamlessly transfer complex cases or special requests to your live associates, ensuring the customer always gets the help they need.